Eligibility requirements vary by offer. Please refer to the detailed requirements outlined during your submission or provided to you at time of purchase.
Yes. Consumer customers are allowed a maximum of 10 valid port in activations per account. There is no maximum for business customers (if eligible).
Consumer customers can expect to receive their prepaid card within 8 weeks of a valid submission. Business customers (if eligible) can expect their bill credits to be applied within 2-3 billing cycles, after receipt of valid submission.
An eligible postpaid plan is any Verizon Wireless plan that is not considered a prepaid plan. Some offers may require a specific postpaid plan and will be outlined in the offer eligibility requirements or Ts and Cs. An example would be a requirement to have an Unlimited plan to qualify for a specific offer.
You have 30 days from the date that you switch your number to Verizon Wireless.
Yes. You may submit up to 10 eligible phones numbers per submission.
Your order/purchase date can be found on your equipment receipt or the Customer agreement, which was provided to you when you purchased your device or SIM card. You can find a copy of your receipt by visiting verizonwireless.com/myverizon.
A maximum of eight (8) files can be uploaded with each submission using the following file types: JPEG, JPG, PNG, TIF, TIFF, and PDF (file size up to 10MB each)
For your security, the prepaid card needs to be sent to your billing address on file with Verizon Wireless.
The confirmation email containing your tracking number was sent to the email address you provided at the time of submission. If you’re still unable to locate this email, visit the Contact Us page at www.vzw.com/switch to chat with a customer service representative.
You can activate your Mastercard® Prepaid Card by calling the number provided with your card. Please be prepared to provide the:
You can use your card everywhere Mastercard debit cards are accepted. You can also obtain additional information by reviewing the terms and conditions on the documentation that you received with your card.
This card is issued by SUNRISE BANKS N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trade mark of Mastercard International Incorporated.
Yes, you can use the Mastercard® prepaid card to pay your bill.
To pay your bill using the prepaid card:
Visit www.vzw.com/switch and click on the Check my Status link to obtain the status of your submission.
If you have not received your Mastercard Prepaid Card within 8 weeks of your submission, visit the Contact Us page to chat with a customer service representative. Be sure you have submitted all required information by going to our submission tracking page.
If your submission status is valid and you have not yet received your card, please contact us at 877-899-8980.
Please visit us at www.vzw.com/switch and click on the Contact Us link for assistance. You can also speak to a customer service representative by calling 844-408-8470.