Switch your number from any postpaid wireless carrier to Verizon, trade in your current phone, and activate a new 4G LTE smartphone purchased on device payment plan. Trade-in phone must be in good working and cosmetic condition and the phone last used with your prior carrier. If you are seeking reimbursement for any final balance on a device payment plan with your prior carrier, the trade-in phone must be the phone on which the balance is owed. Promotional Reimbursement consists of Verizon Wireless Visa® Prepaid Card in amount of carriers Early Termination Fee (up to $350) or final device payment plan balance (up to $650), including lease purchase option if applicable, minus device trade-in credit provided by Verizon.
Yes. This promotion allows a maximum of 10 valid port-in activations per account.
The trade-in must be completed within 45 days of activation in order to qualify for this promotion.
Verizon won’t accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order.
Otherwise, you can visit Verizon’s Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you’ll be notified of the final value of a credit after Verizon receives your device. Then, if signed into My Verizon, you’ll receive a credit on your account. Guest users will receive a virtual gift card by email.
To learn more about the process, check out this step-by-step how-to guide.
Your registration will be deemed invalid and will not be eligible for reimbursement of your outstanding balance from your previous carrier.
If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. If you choose to trade in online, expect your gift card (for guest users) at least two weeks from the time Verizon receives your device, or your credit (for My Verizon users) within 1-3 bill cycles after appraisal. Overall, the entire process generally takes 4 to 6 weeks.
Early Termination Fee: Your Verizon Wireless Visa® Prepaid Card will be the amount of your Early Termination Fee (up to $350) listed on your bill that you uploaded into your submission minus the amount that you received for your trade-in.
Device Installment Balance: Your Verizon Wireless Visa® Prepaid Card will be the amount of your remaining device balance (up to $650) listed on your bill that you uploaded into your submission minus the amount that you received for your trade-in.
Lease Balance: Your Verizon Wireless Visa® Prepaid Card will be the amount of your remaining lease balance plus your buyout option balance (up to $650) listed on your bill that you uploaded into your submission minus the amount that you received for your trade-in.
Check out the trade-in FAQs page
Examples of eligible device payment plans are AT&T’s NEXT, Sprint’s Easy Pay Program, Sprint’s iPhone for Life and T-Mobile Installment Plan. Please note that other third party financing plans are not covered (i.e. Apple Upgrade Program financed through Citizens Bank, N.A.)
You have 60 days from the date that you switch your number to Verizon Wireless.
Once you have the final bill from your prior carrier listing your Early Termination Fee amount or final device payment plan balance (or valid exercise of lease purchase option, if applicable), complete the online form and upload or use your mobile camera to capture information from your previous carrier’s final bill and your device trade-in documentation. This information must clearly show the wireless number and the Early Termination Fee or final Device Installment Buyout amount. You may also be asked to provide a copy of your device payment agreement with your prior carrier.
No. If you have more than one wireless phone number eligible for the offer, submit each one as a separate request.
Your order/purchase date can be found on your equipment receipt or the Customer agreement, which was provided to you when you purchased your phone.
No, your entire final bill is not required. Please upload ONLY a copy of the page(s) CLEARLY stating the account name, wireless number and your Early Termination Fee amount or final device payment plan balance (or valid exercise of lease purchase option, if applicable). Detailed samples will be provided at the time of your submission upload.
A maximum of eight (8) files can be uploaded with each submission using the following file types: JPEG, JPG, PNG, TIF, TIFF, and PDF (file size up to 5MB each)
For your security, the prepaid card needs to be sent to your billing address.
The confirmation email containing your tracking number was sent to the email address you provided at the time of submission. If you’re still unable to locate this email, visit the Contact Us page at www.vzw.com/switch to speak with a customer service representative.
You can activate your Verizon Wireless Visa® Prepaid Card by calling the number provided with your card. Please be prepared to provide the:
You can use your card everywhere Visa® prepaid cards are accepted. You can also obtain additional information by reviewing the terms and conditions on the documentation that you received with your card.
This card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Visa Prepaid Card is not usable at any ATM.
Yes, you can use the Verizon Wireless Visa® Prepaid Card to pay your bill.
To pay your bill using the prepaid card:
Note: Always select Credit when using your Verizon Wireless Visa® Prepaid Card for bill payments or purchases.
You will receive a credit on your Verizon Wireless account or a Verizon Wireless Gift Card for your device trade-in. Please visit www.vzw.com/tradein or call Verizon Device Recycling Program customer support team at 800-416-8894 for more information.
Visit www.vzw.com/switch and click on the Check my Status link to obtain the status of your submission.
If you have not received your Verizon Wireless Visa® Prepaid Card within 8 weeks of your submission, visit the Contact Us page to chat with a customer service representative. Be sure you have submitted all required information by going to our submission tracking page.
Please visit us at www.vzw.com/switch and click on the Contact Us link for assistance. You can also speak to a customer service representative by calling 844-408-8470.